Adobe has promised to update its terms of service to make it “abundantly clear” that the company will “never” train generative AI on creators’ content after days of customer backlash, with some saying they would cancel Adobe subscriptions over its vague terms.

Users got upset last week when an Adobe pop-up informed them of updates to terms of use that seemed to give Adobe broad permissions to access user content, take ownership of that content, or train AI on that content. The pop-up forced users to agree to these terms to access Adobe apps, disrupting access to creatives’ projects unless they immediately accepted them.

For any users unwilling to accept, canceling annual plans could trigger fees amounting to 50 percent of their remaining subscription cost. Adobe justifies collecting these fees because a “yearly subscription comes with a significant discount.”

  • TheFeatureCreature@lemmy.world
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    5 months ago

    The problem isn’t the clarity of the terms.

    The problem is that we all know they are lying and don’t believe a word they say.

  • TipRing@lemmy.world
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    5 months ago

    “We are sorry you noticed, we didn’t think anyone would read all that.” -Adobe, probably

  • Sanctus@lemmy.world
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    5 months ago

    All these companies are really testing how much you can erode customer trust. Let’s see how that plays out.

    • pdxfed@lemmy.world
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      5 months ago

      They’ve set the board, and are betting they’re too big to fail and that enough choice has been eliminated consumers won’t have viable options.

      Your move America.

  • Not a replicant@lemmy.world
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    5 months ago

    “canceling annual plans could trigger fees amounting to 50 percent of their remaining subscription cost” You cannot unilaterally change the T&Cs without an option to opt out of the new conditions, but still insist on the old T&C terms. WTF is wrong with Adobe, are they stupid?

  • _sideffect@lemmy.world
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    5 months ago

    Hahaha these asswipes can write what they want, and do the exact opposite.

    And mark my words, they will get caught doing it.

  • Grimy@lemmy.world
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    5 months ago

    I don’t think the problem was only with what they would do with the content but that they would have access to it in the first place.

    Its photo editing software, not a surveillance platform, wtf?

  • Zeke@fedia.io
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    5 months ago

    I already cancelled. Fuck adobe. I’ll use Krita and Gimp.

    • trashgirlfriend@lemmy.world
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      5 months ago

      I’ve been using Krita for art and I really like it. The FOSS tools have been getting increasingly better and better, Blender, Godot, and Krita are the ones I’ve used recently and I love them so much.

      Now I just want better FOSS video editing.

      • thadah@lemmy.world
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        5 months ago

        Kdenlive is acceptable for small video editing but I suppose you mean something up to the standard of Davinci Resolve or close

        • trashgirlfriend@lemmy.world
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          5 months ago

          Yeah, the FOSS tools right now are usable but they’re nowhere near on the level of stuff like Blender.

          I’m hoping that eventually the FOSS tools get on par or exceed commercial ones… though it’s going to take time.

      • Chee_Koala@lemmy.world
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        5 months ago

        Did some basic video editing in blender and was pleasantly surprised, did you give that a whirl?