Did you buy a gift card from them? Did it work and how long did it take to get the card?

I think cake wallet has rather good reputation in monero community, so I decided to try the cakepay to buy a gift card. So far the experience was quite awful - I either got scammed or their service/support is terrible. My gift card was paid for more than a week ago - but I still haven’t received it. Timeline:

  • Dec 27 - paid monerojis for a gift card - the payment went through but the order indicates that there was some problem with the payment and I need to contact them by email with order id to resolve it (which I did at the same day). I receive a standard “Request received” email and that’s it.
  • Dec 29 - I write a comment under their advertisement post here on monero.town, where I tag the author of the post @vikrantnyc@monero.town and ask about the situation - it still has no answer as of today (Jan 4).
  • Dec 31 - finally (after 4 days!) I receive answer from their support where they basically tell me that indeed the problem was on their end, and I “should be receiving an email with the gift card details shortly”.
  • Jan 2 - I write another email saying I still haven’t got the gift card.
  • Jan 4 (today) - no response and no gift card.

Honestly, even if it gets resolved I’m quite unlikely to use their services again… Curious to hear what experience other folks had with cakepay…

Some screenshots/proofs under a spoiler:

screenshots

  • VikXMR@monero.townEnglish
    61·
    10 months ago

    HI… Sorry to hear this. I don’t check monero.town often. Can you send me your order number or forward me the email that you sent to support? vik@cakewallet.com. I’ll make sure you are refunded asap. Your experience is not the norm, as we sell 10s of thousands in $$ of cards a day with no issues. Please let me know if you want the cards or the refund. Again, my personal apologies to you.

    • lltnskyc@monero.townOP
      4·
      10 months ago

      Sent you an email. I would still prefer a gift card.

      I think it would also be cool if you could make a post/comment explaining what exactly went wrong with my order and what was/will be done to make sure it will not happen again in the future to regain trust of myself and others reading this post in the future, but it is up to you obviously.

    • lltnskyc@monero.townOP
      1·
      10 months ago

      2 days later (or 10+ days after making the purchase) - no gift card, no (new) response from cake support, no answer from vik to my email. :/