It’s already in the works. We leverage genrative AI via a chat bot in our internal ticketing system for ticket deflection and we’re currently rolling out a similar feature for external customers as well. This goes well beyond simply linking high level FAQs. The bot asks a series of questions based on the issue and goes through the same line of questions our service desk reps ask to help diagnose and resolve the issue. And if they go through the entire T1 process within a minute or so and don’t have an answer, it creates a ticket for the appropriate team based off of whatever platform, app, or website the issue is in regards to.

It’s crazy scalable and has allowed multiple teams to shift focus towards more project oriented work. Without it we probably would have hired more service desk reps as the company grew

We still get some internal customers that just mindlessly click through it or slack us directly but that’s the joy of IT.

I still use the free wired earbuds I get on flights. You can also go to walmart and get unpackaged bags of them for like $1. I just lose wireless ones too easily

I guess that’s one strategy but that’s too much work for me. I just pay for unique email forwarding addresses to my main email and use fakenamegenerator.com for filling out fake PII. Also a password manager is key

PSA to use fake info for just about every site you ever sign up for. Never offer PII unless you absolutely have to like with the bank or IRS.

So the conditions I mentioned were directly from a series of ransomware attacks from the group BlackCat including the high profile ransomware incident targeting MGM Casinos last year. My team recently used the same premise during an incident response drill based on that event.

For project tools like Trello, a good portion of your userbase is company emails. A malicious actor now has a list of company emails that they can compare against public facing data like Linkedin, imitate a user using a gmail based off their name, sending an email to that company’s IT team asking for an MFA reset sent to the newly created gmail account. Now imagine if that compromised user is a developer with admin access to production environments. These were the conditions for various ransomware attacks.

An email, username, real name are not much, but it’s a foot in the door.

I don’t blame you. It’s exhausting to see American leadership spending the minimal amount of political capital to please the ruling class while working class Americans suffer and we see our tax dollars funding wars and genocide abroad. I’ve decided to vote for Claudia and Karina on the PSL ticket. It will be the first time ever voting for PSL but I am so done supporting conservative Democrats offering last minute concessions after flopping through the entirety of their term.

https://votesocialist2024.com/our-program

Fuck off, nazi. Go spread your ethnic cleansing bullshit on Rumble or wherever the fuck your ilk lurks.

Ah yes. The independent, left-leaning credible propaganda mouthpiece for a fascist right-wing terrorist state propped up by the western money faucet. Please indulge us with your regional education that is no way relying on regurgitated talking points from Joseph fucking Goebbels.

“Palestinians of all ages are all terrorists and they must be exterminated by the IDF. The slaughter of 17,000+ Palestinian civilians since Oct 7th is actually justified.”

Yeah fuck off, nazi.

I do not condone attacks on civilians no matter who the target is. Stop using one tragedy to justify another.

The nation of Israel solely exists as a Jewish ethnostate propped up by the western imperialist countries (initially the British Government) after the Nakba of 1948, displacing over 700k Palestinians in a trail-of-tears-esque forced removal from their land. Since then, the Israeli Government has controlled every aspect of Palestinians’ lives such as electricity, drinkable water 97 percent of which is toxic, IDF checkpoints to get to and from different enclosed sections of their own land, etc. The oppressive regime of Israel and the apartheid it imposes on Palestinians is funded heavily by countries like the US, which sends billions every year to support this far-right fascist ethnostate.

The most disturbing thing aside from 70 years of oppression, apartheid, and ethnic cleansing is language that you are repeating justifying genocide that is taking place right now. You think an ethnostate has the right to exist at the expense of ethnic cleansing? So did Nazi Germany. If criticizing Isreal’s atrocities for the past 70+ years offends you, then imagine how offended the families of the 17,000+ Palestinian civilians slaughtered by the IDF in the past couple months alone must feel.

I don’t care if geriatric dinosaurs in power like Joe Biden have supported Israel their entire lifetime. It’s wrong. It is pure evil to fund genocide, it is pure evil to fund apartheid, and the only solution forward is a secular one-state solution in a similar fashion to the ending of apartheid in South Africa. It may never happen in my lifetime, but it starts with ceasefire and continues by ending financial ties to war crimes, a tall order for Americans.

Opposing apartheid in any context is not antisemitic. Conflating criticism of oppression and occupation as condemning an entire religion is extremely obtuse. Surely you’re not that fucking dense.

I like how they quite literally skipped past the decades of ethnic cleansing to address Israel’s financial ties to Hamas and then proceed to complain that’s the only negative factor at play regarding Israel’s control over Palestinian lives. Just straight up bad faith posturing.

This person really woke up and typed 3 paragraphs on the justification of manifest destiny

Ah yes, because recognizing that Palestinian civilians should have human rights and not be discarded like subhuman scum is what flies as antisemitism now.

depending on how popular the user is on Twitter, you may be able to follow them on Mastodon via https://bird.makeup/. I use it to follow things like larger content creators, NHL teams, stuff like that.